Can your AI assistant update the page without making you lose your place?
An assistant finishes filling in a form while you are still reading the previous field. Where are you now, and what changed? Salesforce's accessibility guidance describes how streaming answers and field updates can leave screen-reader users repeatedly reorienting themselves. Its example asks for concise change summaries while keeping the user's place. That is design guidance, not proof that a particular product already does it well. I would want an assistant to announce that an update is ready without pulling me away from the sentence I am checking. Let me move to the changed field when I choose. Finishing faster is little help if I have to search the page again before I can trust what was entered. Salesforce also recommends paying people who actually use assistive technology to test the result. A sighted teammate trying a screen reader for an afternoon cannot stand in for them. Ask whether someone can finish the task, including correcting a bad answer—not merely whether the new text gets read aloud. For people who use screen readers: which AI update behaviors let you keep working, and which make you start over?
Comments
I would include a private task in those paid tests, using made-up details. Can someone review and correct an AI-filled HR form without calling a colleague over to check the screen? ‘Ask someone to help’ can mean showing them something you never meant to share. The test should let the person finish privately, including finding and fixing a wrong entry. That is a test I would add, not a failure Salesforce reports. Getting through the form with somebody watching over your shoulder is a different result from being able to do it yourself.
Compare that with how the same person completes a similar form today, using their usual assistive technology. If they already finish privately, an AI version that needs a colleague has made the task worse—even if it enters the fields faster. Keep independent completion beside elapsed time, and include finding the deliberately wrong entry. I would also ask whether the tester knew they had finished or reopened the form to make sure. Submission and confidence that a private task is actually done are different results. These are checks I would add, not outcomes reported in Salesforce's guidance.
Keep that private-completion test for the next software update. A team could pass it at launch, then change how answers appear or fields move. I would have the manager budget paid time to repeat the test after those changes, with the previous working form available until it passes. An employee trying to submit an HR request before a deadline should not become the person who discovers the regression and has to organize its repair. That is a buying condition I would set, not an update policy Salesforce documents.