How Kryden handles personal information
Last updated April 6, 2026. This Privacy Policy applies to kryden.ai, Client HQ, Leadbox, and related Kryden services. It explains what information we collect, how we use it, when we disclose it, and the choices you have.
Kryden is committed to using personal information carefully, limiting collection to what is reasonably needed to operate the service, and avoiding claims about tracking, sharing, or monetization that do not match how the product actually works.
1. What we collect
- • Contact details such as name, email address, phone number, company name, and business details.
- • Project, discovery, onboarding, and support information you submit through forms, requests, messages, or Client HQ.
- • Website setup materials you upload or enter in Client HQ, such as logos, images, contact information, service details, testimonials, and other site content.
- • Lead information routed through Leadbox from forms installed on your website.
- • Subscription, invoice, and purchase details related to Kryden services and credit top-ups.
- • We do not store full payment card numbers on our marketing site or in Client HQ. Payment processing is handled by Stripe.
- • IP address, browser type, device information, request metadata, and approximate log data created when you visit or use Kryden services.
- • Basic service activity information needed to secure the site, operate Client HQ, troubleshoot errors, and prevent misuse.
2. How we use information
- • Provide, operate, secure, and improve the Kryden website, Client HQ, Leadbox, and related services.
- • Respond to inquiries, discovery submissions, support requests, and account-related communications.
- • Create and manage accounts, website workspaces, service records, and onboarding flows.
- • Process purchases, subscriptions, claims, and credit top-ups.
- • Deliver website setup, maintenance, and support services, including storing submitted materials and routing requests internally.
- • Receive, display, and manage form submissions captured through Leadbox.
- • Detect fraud, abuse, unauthorized activity, security incidents, and service misuse.
- • Comply with legal obligations, enforce our terms, and protect Kryden, our users, and the public.
3. Checkout, payments, and Stripe
Kryden uses Stripe to process checkout, subscriptions, and certain billing events. When you start a purchase, some purchase and contact information may be shared with Stripe so the transaction can be completed and the related workspace can be activated.
Stripe acts under its own privacy terms for payment processing and related compliance functions. Kryden receives transaction results, subscription state, customer email, and related billing metadata needed to activate services, manage claims, and support customers.
4. When we disclose information
- • Stripe, which processes payments, checkout sessions, subscription events, and related billing information.
- • Cloudflare and comparable infrastructure providers used to host, secure, cache, and deliver Kryden services.
- • Service providers that help us send operational email or support communications.
- • Professional advisers, law enforcement, regulators, or other parties when required by law or reasonably necessary to protect rights, safety, and service integrity.
- • Successors or counterparties in a merger, acquisition, financing, or asset transfer involving Kryden.
Kryden does not sell personal information for money. We also do not use the public site as a third-party ad-tracking system.
5. Cookies and similar technologies
Kryden may use strictly necessary cookies or similar session mechanisms to operate account access, protect restricted areas, and maintain secure sign-in flows. At launch, the public marketing site is not built around third-party behavioral advertising or broad client-side analytics scripts.
If Kryden later enables additional analytics, consent tools, or advertising technologies, this policy should be updated to reflect those practices before they are used.
6. Retention
We retain information for as long as reasonably necessary to provide services, keep account and billing records, maintain security logs, resolve disputes, enforce agreements, and satisfy legal obligations.
Retention periods vary based on the kind of information involved. For example, website setup content, support records, and billing-related information may be retained longer than a one-time marketing inquiry when they are tied to an active customer relationship or legal obligation.
7. Security
Kryden uses technical and organizational measures intended to protect information against unauthorized access, loss, misuse, and disclosure. No service can guarantee perfect security, but we aim to keep collection narrow and security appropriate to the type of information we hold.
We also try to keep our privacy statements aligned with real behavior. If Kryden makes privacy or security promises, it should be able to support them in practice.
8. Your privacy choices and rights
Depending on where you live, you may have rights regarding your personal information. These may include the ability to:
- • Request access to the personal information we hold about you.
- • Request correction of inaccurate information.
- • Request deletion of information, subject to legal, security, billing, and operational retention requirements.
- • Request information about the categories of personal information we collect, the sources of that information, the purposes for which we use it, and the categories of third parties with whom we disclose it.
- • Request that we stop selling or sharing personal information, although Kryden does not currently sell personal information for money and does not use the site for third-party behavioral advertising.
California residents may have rights under the CCPA/CPRA, including rights to know, delete, correct, and opt out of sale or sharing, subject to exceptions and verification requirements.
To make a privacy request, email [email protected]. We may need to verify your identity before completing the request.