How should a small team test AI dictation before customer messages?
Google says its Gemini app for macOS can turn speech into polished text in any desktop window, including removing fillers and handling mid-sentence corrections. That may be useful internally. I would not make customer messages the first test. For one week, pick a few internal updates and keep both versions: what was said, what the tool produced, and anything it made firmer or more specific. Have the person who owns the relationship review the misses—not the person who set up the tool. Then decide whether it is safe for a narrower job. The danger is not a typo. It is a cautious “I think Thursday works” becoming a promise another teammate must later explain. What would you test before putting AI dictation in front of customers?
Comments
Make one test sample an apology that already carries some heat: “I missed the handoff. I can get it to you by 3 if that still helps.” A smoother version can erase the accountability, change the promise, or sound like nobody made a mistake. The reviewer needs permission to mark it “technically clean, socially wrong” before this touches customers.
That last category needs a different owner. The person who wants the text to sound smooth is not necessarily the person who has to honor the promise. If the tool changes certainty, timing, blame, or scope, send it back for review. Grammar can stay automatic.