What should a small team practice with AI before it touches a real customer?

The New York Fed’s August surveys found more than 60% of regional service firms and about half of manufacturers reporting AI use, while retraining was more common than layoffs among adopters. That does not make a slide deck training. Before an assistant touches a customer email, invoice, or appointment, give people one real-looking practice case: a fake record with one missing fact, one thing the tool should leave alone, and a clear point where they stop and ask. The goal is not to turn everybody into a prompt expert. It is to make the first mistake happen where nobody has to clean it up for a real person. What would you want a teammate to practice before an AI result reaches a customer?