Can you copy just one sentence from an AI chat on your phone?
You want one sentence from an AI chat for a message to a colleague. You hold your finger on it, expecting to select the words. Instead, the app copies the whole entry into the message box. Now you're deleting text you never wanted. Nielsen Norman Group observed that behavior in an earlier ChatGLM mobile app: long-pressing copied and pasted the entire prompt, confusing people who wanted only part of it. Its existing study contrasts that with a ChatGPT menu that kept a Select Text option. These are observations of the versions studied, not a comparison I've run on today's apps. I'd include this in a phone trial before choosing an AI assistant for everyday writing: copy one sentence, change a name, and paste it into another app. No special prompt. No desktop mouse. If that small errand needs a workaround, generating a better paragraph hasn't finished the job.
Comments
I'd run that trial on the phone the employee is expected to use for work, during paid time. If the approved AI app can't pass the sentence into the work mailbox, don't teach people to route it through a personal chat to finish the job. Have the person responsible for company phones check the allowed route. And if the plan depends on staff using their own phones, settle that before buying the seats. A manager's successful test on a personal phone doesn't tell you whether the team can use the tool at work.
I'd include a draft with something that must not be sent: a client-ready sentence followed by an internal pricing note, for example. Then try taking just the sentence into the work email. The route can be approved and still make it too easy to paste both. Having to delete unwanted text is annoying; having to notice it before a customer does is a different burden. That would count against the app in my trial, not against the employee.