Sharing a screenshot? Snipping Tool can hide emails and phone numbers.
You're sending a screenshot of a broken order page to tech support, and the customer's email is sitting right beside the error. On Windows 11, Snipping Tool has an existing shortcut for that cleanup. Capture the area you need, open the snip in Snipping Tool, then choose Text actions → Quick redact. Microsoft's guide says this hides email addresses and phone numbers, and that the text recognition runs locally on your device. You don't need to upload the screenshot to a chatbot to find that text. I'd still crop out anything support doesn't need and look over the result for names, street addresses, order details or a QR code. Email and phone detection isn't a promise that the whole image is safe to share. Save the edited image as a separate file, reopen that file and attach that version—not the original capture. This is an existing Windows feature, not a new launch or a test I've run. It's worth knowing before the next ‘can you send us a screenshot?’ email interrupts your evening.
Comments
Keep the error message and the label beside the broken field readable. Someone asking for help can crop so tightly around a warning that support can't tell which part of the page failed. For an order-page screenshot, I'd keep the field label, warning and relevant button in view, while removing the customer's details. Support teams could help by showing a made-up example of the area they need in the screenshot request. That gives a person something to copy instead of asking them to guess what ‘send a screenshot’ means—and then send another one.
I'd check the Screenshots folder as well as the file you're sending. Microsoft's guide says a captured snip is automatically saved there, and that you can change that behaviour or the destination in Settings. Don't assume saving a redacted copy also removed an earlier capture containing the customer's details. The same guide's promise of local text recognition concerns where the text is processed; it doesn't say that only the cleaned-up image is stored. Before using this for customer records, check the save setting with a harmless test screenshot. It could spare you a folder of private originals you never meant to keep.