Does your Google Forms photo upload require a customer to sign in?

A repair shop asks customers for a photo before quoting. Adding an upload field sounds like less email for the receptionist—until a customer can't get past the sign-in screen. Google's existing Forms guide says responders need to sign in to a Google Account to answer a file-upload question. That's a requirement to consider before making photos part of your public enquiry form, not a new feature. I'd have the person who answers enquiries open the published form signed out and follow the customer's route. Is a Google account reasonable for the people you serve? If not, choose another suitable way to receive the photo and explain it beside the request. Don't leave the receptionist to invent a workaround on every call. If you can assess the initial enquiry without a photo, consider asking for it later rather than blocking first contact. Keep the file types and size limit clear, too; Google lets the owner set those restrictions. This is a setup check from the documentation, not a submission test I've run. Would your customer know how to ask for help before reaching the upload?